Frequently Asked Questions
Everything you need to know about bringing rustic charm into your home.
What is the typical shipping timeframe for furniture items?
Handcrafted furniture typically ships within 2-3 weeks. Once dispatched, delivery usually takes 5-7 business days depending on your location within the continental US.
Do you offer international shipping?
Currently, Country Living Marketplace only ships within the United States and Canada to ensure the integrity and safety of our larger home decor pieces.
What is your return policy for home decor?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made or personalized items are final sale.
Are your wooden products made from sustainable materials?
Yes, we prioritize sustainability. Most of our wooden collections are crafted from reclaimed timber or FSC-certified sustainable forests to ensure minimal environmental impact.
What should I do if my order arrives damaged?
Please inspect your package upon arrival. If an item is damaged, contact our support team within 48 hours with photos of the damage, and we will arrange a replacement or full refund immediately.
Do you provide assembly services for larger furniture?
Most of our furniture arrives fully assembled. For items requiring assembly, we provide detailed instructions and all necessary hardware. White-glove delivery and assembly are available for an additional fee during checkout.